Sales payment Terms:

Only Master or VISA credit cards are accepted as payment.

Shipments

  • Products shipped in 1-3 business days after order is received.

  • All shipments are FOB, Westlake Village, CA 91361 USA:

  • RII will ship inside the USA via the customer's FedEx or UPS account and per the customer's instructions.

  • If a customer does not include their FedEx or UPS account number for USA shipments, then for each ground shipment RII will charge US $30 per each pound and/or fraction thereof, as weighed by RII, or for each 2-day Air shipment, RII will charge the customer US $45 per each pound and/or fraction thereof, as weighed by RII.

  • Please contact RII if a RUSH or SPECIAL delivery is required.

International Shipments

  • For International shipments, both parties must have a prior written agreement of the details.

Returns:

  • No custom-made products or assemblies may be returned.

  • Only standard products are eligible for return and which must be authorized in writing by RII.

  • Returns require an RMA from RII before they may be accepted.

  • Returned goods must be unused and/or unaltered and returned up to 10 days from the shipment date, with RII prior written approval.

  • All shipping charges (to-and-fro) are at the expense of the customer.